Woman with boy on her arm in front of motor caravan in the Truma service workshop

Our Customer service

The Truma customer service team is there for you if you require any help with your Truma product. Use the following options to contact us: Write to us or give us a call.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand.

You'll find this on the type plate on the appliance.

One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, want to arrange an appointment with a Truma Service technician or urgently need help for a serious problem? Simply call the Truma Service number. You will be connected automatically with a responsible employee.

So that we can also assist you outside Germany quickly and competently, we also need the postcode of the place you are staying.

Service Helpline

Mo. 08 am – 5 pm
Tu. 10 am – 5 pm
We. 10 am – 5 pm
Th. 08 am – 3 pm
Fr. 08 am – 3 pm
Sa. 08 am – 2 pm

Our current service times

Service times:
Monday to Thursday from 8 a.m. to 5 p.m.
Friday from 8 a.m. to 3 p.m.
Saturday from 8 a.m. to 1 p.m. (Note: Support is only available in German on Saturdays)


  • Technical information about products
  • Fault diagnosis and help with the repair or fault rectification
  • Arranging an appointment at the Truma Service workshop in Putzbrunn
  • Assistance in finding a service partner in your holiday destination